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| GeoCommunity Mailing List |
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| Subject: | Re: GISList: business outsourcing process |
| Date: |
02/27/2003 06:18:16 AM |
| From: |
GISex* Technologies |
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Hello !!!
This is in contnuation of emailing to slam ban from India by four USA
staes of BOP?
“IT outsourcing began with the outsourcing of data centers and data
processing…” An Indian
wrote in a paper. “The most recent wave of outsourcing, one that is
beginning to impact the nature of the modern firm itself, is the
outsourcing of tasks that were once thought to lie at the core of the
firm – the business processes.”
“There are many companies, especially in the United States, that are
coming to
the conclusion that if you can’t be a world-class provider of service,
then the best
option is to partner with someone who can provide that level of
service,” said Keith
Zimmerman, managing director and chief strategy officer of Cambridge
Integrated
Services, a subsidiary of Aon Corporation that provides claims
processing and risk
management outsourcing services. “Companies may get behind on technology
and
training, and because it’s not a core competency, they can’t afford to
spend [to catch up].”
Business process outsourcing was made possible by the convergence in
corporate computing
platforms and advances in communications technology, from India. “As
corporations
standardized on a few enterprise-wide platforms, and with the
availability of software tools
that made it easy to port large data sets between dispersed information
systems, the flow
of data and information between geographically dispersed [locations]
became a viable and
nearly costless option.”
Aided by this technology, managers have increasingly turned to
outsourcing to respond
to the relentless pressures of global competition. Thus outsourcing has
moved up the
knowledge continuum, from data transformation (e.g. data entry) through
customer
interface services (customer-support call centers) to “problem
resolution” functions, where
the outsourced worker decides “whether or not a course of action [is] in
consonance with
the client’s policies,” Aron says. This includes accounts payable
functions (reviewing vendor
invoices for payment) and insurance claims processing.
Aon recently sent specialists to advise clients on how to deal with
“Texas mold,” fungi that
have been blamed for causing allergic reactions and asthma symptoms in
some individuals.
The Insurance Information Institute notes that insurers paid more than
$1.2 billion for
mold-related repairs and litigation last year. About 10,000 mold-related
lawsuits are
pending nationwide, a 300 percent increase since 1999. “The fraudsters
have
figured out that if you want to get paid, you go to a self-insured
program.”
A study by the California Workers’ Compensation Institute study found
that most fraud referrals to state regulators and prosecutors during
2001 came from a handful of the 16 insurers and three large
self-insurers surveyed. In the third quarter, four of the surveyed
companies generated 80 percent of the group’s fraud referrals, while six
accounted for all of the quarter’s fraud arrests.
A department store, for example, may have a video surveillance system
designed to spot a $5 shoplifting incident when a slightly more
expensive system could catch a $20,000 staged slip-and-fall accident,
Managing such an infrastructure also requires companies to allocate
valuable management time and resources they might otherwise devote to
developing new lines of business or finding new territories that would
be more profitable,”
Because business process outsourcing is relatively new, we recommends
that companies
build flexibility into their contracts and review service level
agreements every two years. “We
say all deals are either win-win or lose-lose. There are no win-lose or
lose-win [relationships].
If it’s a bad deal for one party, it’s going to end up being a bad deal
for everybody. If the
provider is losing money, it will affect service.”
With best wishes,
Thanks & regards,
Krishan Sharma, Ph.D. USA
www.gisextechnologies.com
info@gisextechnologies.com
www.kksharma.org
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