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| GeoCommunity Mailing List |
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| Subject: | Re: [gislist] ESRI support???? |
| Date: |
03/19/2005 10:35:01 AM |
| From: |
Sonny Parafina |
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Honestly Bill, WHY?
The ESRI forum gateway (http://support.esri.com/index.cfm?fa=forums.gateway)
lists at least 50 forums.
I think there is a vendor independent (not ESRI) list serv for ESRI products
also.
It would be nice to have a forum where the discussion is focused at
geospatial problems, issues, methodologies, data, etc and not specific
software.
I'm trying not to sound cranky, but GIS is not spelled ESRI.
sonny
-----Original Message-----
From: Bill Thoen [mailto:bthoen@gisnet.com]
Sent: Saturday, March 19, 2005 10:57 AM
To: Sonny Parafina
Cc: gislist@lists.thinkburst.com
Subject: Re: [gislist] ESRI support????
Maybe we should split off a separate mailing list from GISlist for
ESRI-specific support? Clearly there's a need, and it would be nice to
have a separate place where people who want peer tech support can get it
without annoying everybody else.
- Bill Thoen
On Fri, 18 Mar 2005, Sonny Parafina wrote:
> All these ESRI product questions really have me wondering about ESRI
> support.
>
> Is the quality of ESRI support in such a state that ESRI users come to
> generic GIS list server to find answers?
>
> Are people not finding the support they on the ESRI specific list servers
or
> the ESRI website?
>
> I believe that users that purchase ESRI products typically have some kind
of
> phone or email support. Is ESRI support either too difficult to access or
> are the answers not sufficient?
>
> sonny
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