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| Subject: | Re: [gislist] ESRI support???? |
| Date: |
03/19/2005 02:30:00 PM |
| From: |
Sonny Parafina |
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No one is saying its annoying, just wondering why ESRI users are seeking
assistance outside of the multiple ESRI support channels.
sonny
-----Original Message-----
From: Christine Smith [mailto:csmith@creativeenvironmental.com]
Sent: Saturday, March 19, 2005 3:19 PM
To: 'Sonny Parafina': 'Bill Thoen'
Cc: gislist@lists.thinkburst.com
Subject: RE: [gislist] ESRI support????
I think if people have a GIS question, they should ask it. This is the
GIS list. Use your delete key. Be specific in your subject line.
Problem solved. Who is to say what is annoying, anyway?
-----Original Message-----
From: gislist-bounces@lists.geocomm.com
[mailto:gislist-bounces@lists.geocomm.com] On Behalf Of Sonny Parafina
Sent: Saturday, March 19, 2005 11:33 AM
To: Bill Thoen
Cc: gislist@lists.thinkburst.com
Subject: Re: [gislist] ESRI support????
Honestly Bill, WHY?
The ESRI forum gateway
(http://support.esri.com/index.cfm?fa=forums.gateway)
lists at least 50 forums.
I think there is a vendor independent (not ESRI) list serv for ESRI
products also.
It would be nice to have a forum where the discussion is focused at
geospatial problems, issues, methodologies, data, etc and not specific
software.
I'm trying not to sound cranky, but GIS is not spelled ESRI.
sonny
-----Original Message-----
From: Bill Thoen [mailto:bthoen@gisnet.com]
Sent: Saturday, March 19, 2005 10:57 AM
To: Sonny Parafina
Cc: gislist@lists.thinkburst.com
Subject: Re: [gislist] ESRI support????
Maybe we should split off a separate mailing list from GISlist for
ESRI-specific support? Clearly there's a need, and it would be nice to
have a separate place where people who want peer tech support can get it
without annoying everybody else.
- Bill Thoen
On Fri, 18 Mar 2005, Sonny Parafina wrote:
> All these ESRI product questions really have me wondering about ESRI
> support.
>
> Is the quality of ESRI support in such a state that ESRI users come to
> generic GIS list server to find answers?
>
> Are people not finding the support they on the ESRI specific list
> servers
or
> the ESRI website?
>
> I believe that users that purchase ESRI products typically have some
> kind
of
> phone or email support. Is ESRI support either too difficult to
> access or are the answers not sufficient?
>
> sonny
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