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| Subject: | Re: [gislist] ESRI support???? |
| Date: |
03/21/2005 07:35:02 AM |
| From: |
Ted Cisine |
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To try to answer your question, ESRI support varies with the issue and the
day. I have called in issues that I got to speak with someone immediately
and fixed the problem and I have called where it took almost a month for
them to get back to me. Neither were complex problems.
As far as this whole separate list that is for non-esri, I think this debate
is kinda silly.(IMHO). GIS is NOT spelled 'ESRI' but it is not spelled
'Anti-ESRI' either. In our organization, we use ESRI products and non-ESRI
products. I come to this list because it is a valuable resource with a lot
of good people.
-----Original Message-----
From: gislist-bounces@lists.geocomm.com
[mailto:gislist-bounces@lists.geocomm.com]On Behalf Of Sonny Parafina
Sent: Friday, March 18, 2005 9:23 PM
To: gislist@lists.thinkburst.com
Subject: [gislist] ESRI support????
All these ESRI product questions really have me wondering about ESRI
support.
Is the quality of ESRI support in such a state that ESRI users come to
generic GIS list server to find answers?
Are people not finding the support they on the ESRI specific list servers or
the ESRI website?
I believe that users that purchase ESRI products typically have some kind of
phone or email support. Is ESRI support either too difficult to access or
are the answers not sufficient?
sonny
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