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| GeoCommunity Mailing List |
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| Mailing List Archives |
| Subject: | Re: [gislist] ESRI support???? |
| Date: |
03/21/2005 01:10:01 PM |
| From: |
Wolph, Gwen |
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Here is my take on ESRI support & user forums:
ESRI support is wonderful, however, when you call them for support you
get only 1 answer or alternative (from the technician assigned to your
case). Their support is also geared towards product support (broken
software, etc), not GIS techniques (model development, etc). People go
to the user forums for help with GIS techniques and to try to find
multiple alternative solutions so that they can find what works best for
them in their specific situation or environment.
Gwen
-----Original Message-----
From: Sonny Parafina [mailto:sonny@ionicenterprise.com]
Sent: Friday, March 18, 2005 6:23 PM
To: gislist@lists.thinkburst.com
Subject: [gislist] ESRI support????
All these ESRI product questions really have me wondering about ESRI
support.
Is the quality of ESRI support in such a state that ESRI users come to
generic GIS list server to find answers?
Are people not finding the support they on the ESRI specific list
servers or
the ESRI website?
I believe that users that purchase ESRI products typically have some
kind of
phone or email support. Is ESRI support either too difficult to access
or
are the answers not sufficient?
sonny
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