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| GeoCommunity Mailing List |
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| Mailing List Archives |
| Subject: | Re: [gislist] what do we pay maintenance for ? (was : ESRI
support????) |
| Date: |
03/21/2005 01:20:01 PM |
| From: |
J Bee |
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In general this list is clearly dominated by ARC whatever software/tech questions, which is very, very annoying. I joined this list when it was originally set up, and to be quite frank, it was not designed to be a tech-support list. The idea was to have a GIS-issues focused discussion group.
As background, I use GIS products from Caliper (Maptitude, etc.). There are user groups for Caliper products available through Yahoo Groups. Even though they charge a yearly maintenance fee which includes tech support, Caliper tech support personnel particpate in the groups, and offer tech support advice all the time.
I rarely, if ever see Caliper users come to this GIS-list for tech help - and it doesn't have any thing to do with how large their user base size is vs. ESRI's. The bottom line is folks should go to ESRI or ESRI-based discussion lists for their tech questions. Quit boring the rest of us.
Bob
Gary Hubbs <garyhubbs@yahoo.com> wrote:
--- Bill Thoen wrote:
...
> using GISlist to get tech
> support with ArcView or ArcIMS or whatever is just plain poor netiquette
> now that there are so many alternatives.
>
> - Bill Thoen
I couldn't agree more !!!! (and hope that people post more appropriately)
Now, to try and refocus the discussion to something Sonny mentioned but no one
has really picked up on :
WHY DO SO MANY OF US TURN TO FORUMS TO GET HELP ?
Do GIS vendors adequately support their products ? (Ever read the SW license
fineprint that always says the vendor guarantees nothing ?) Let's hear some
feedback from users on whether they think the ever-increasing cost of "software
maintenance" (often 15 - 20 % of purchase price per year) is worth it !
{Perhaps some people will need to post anonymously ?)
Are the products so difficult to use or documentation so poor that solutions
cannot be found by searching the "on-line help" ?
Why do vendors respond slowly to fixing bugs instead of saying "it may be fixed
in the next release (if enough people complain)."
Why (or is the procuct so buggy
Is the pressure of What is the ever-increasing cost of maintenance
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