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| GeoCommunity Mailing List |
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| Mailing List Archives |
| Subject: | Re: [gislist] ESRI support???? |
| Date: |
03/21/2005 01:25:04 PM |
| From: |
Stephany Filimon |
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It's usually for expediency's sake that I've turned to friends,
colleagues, and occasionally lists/forums. I usually get exactly the
answer I need through someone I know or someone who knows someone, much
much faster than through product support.
Since adopting ArcGIS 9 in the past year, I've come across a few issues
(primarily with GIS to CAD conversions) that the ESRI support staff and
site could not adequately answer, and even then did not answer at all
for 2-4 days on each occasion. I used to work in tech support for a
certain online bookseller, and I know how hard it can be to answer
certain questions, especially when they're more technical or unusual.
This does not, however, change the fact that I often have work that
can't wait for a few days to be done, or that will go away just because
there's "a bug" that won't be fixed until who knows when. Which is
another point: ESRI can say "it's a bug" but can't necessarily tell me
what workarounds I can use (possibly through other non-ESRI products) to
accomplish what I need to.
>
>-----Original Message-----
>From: Sonny Parafina [mailto:sonny@ionicenterprise.com]
>Sent: Friday, March 18, 2005 6:23 PM
>To: gislist@lists.thinkburst.com
>Subject: [gislist] ESRI support????
>
>All these ESRI product questions really have me wondering about ESRI
>support.
>
>Is the quality of ESRI support in such a state that ESRI users come to
>generic GIS list server to find answers?
>
>Are people not finding the support they on the ESRI specific list
>servers or
>the ESRI website?
>
>I believe that users that purchase ESRI products typically have some
>kind of
>phone or email support. Is ESRI support either too difficult to access
>or
>are the answers not sufficient?
>
>sonny
>
>
>
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