|
|
| GeoCommunity Mailing List |
| |
| Mailing List Archives |
| Subject: | Re: [gislist] ESRI support???? |
| Date: |
03/21/2005 01:30:02 PM |
| From: |
Gary Andersen |
|
|
In defense of ESRI support, I had a "How To" question that one of their
tech support people worked on for almost a month. We exchanged many
emails and sample files. In the process he came up with a solution for
my problem while discovering several bugs in the software which he
submitted to ESRI.
I can't say that this has been my experience with every issue I have
had. However, I was very pleased with their efforts on this issue.
Overall, they have been much better than AutoDesk that left me hanging
with two serious issues invloving the function of AutoCAD Map 2005 and
Raster Design 2005. I spent a year trying to get a solution to each
issue. I have not heard from them in over 3 months.
Gary Andersen
GIS/CAD Department
EAC, Inc.
429 10th Ave West
Palmetto, Fl 34221
941-722-0367
-----Original Message-----
From: gislist-bounces@lists.geocomm.com
[mailto:gislist-bounces@lists.geocomm.com] On Behalf Of Wolph, Gwen
Sent: Monday, March 21, 2005 2:09 PM
To: gislist@lists.thinkburst.com
Subject: Re: [gislist] ESRI support????
Here is my take on ESRI support & user forums:
ESRI support is wonderful, however, when you call them for support you
get only 1 answer or alternative (from the technician assigned to your
case). Their support is also geared towards product support (broken
software, etc), not GIS techniques (model development, etc). People go
to the user forums for help with GIS techniques and to try to find
multiple alternative solutions so that they can find what works best for
them in their specific situation or environment.
Gwen
-----Original Message-----
From: Sonny Parafina [mailto:sonny@ionicenterprise.com]
Sent: Friday, March 18, 2005 6:23 PM
To: gislist@lists.thinkburst.com
Subject: [gislist] ESRI support????
All these ESRI product questions really have me wondering about ESRI
support.
Is the quality of ESRI support in such a state that ESRI users come to
generic GIS list server to find answers?
Are people not finding the support they on the ESRI specific list
servers or
the ESRI website?
I believe that users that purchase ESRI products typically have some
kind of
phone or email support. Is ESRI support either too difficult to access
or
are the answers not sufficient?
sonny
------------------------------------------------------------------------
------
This email is confidential and may be legally privileged.
It is intended solely for the addressee. Access to this email by anyone
else, unless expressly approved by the sender or an authorized
addressee, is unauthorized.
If you are not the intended recipient, any disclosure, copying,
distribution or any action omitted or taken in reliance on it, is
prohibited and may be unlawful. If you believe that you have received
this email in error, please contact the sender, delete this e-mail and
destroy all copies.
========================================================================
======
_______________________________________________
gislist mailing list
gislist@lists.geocomm.com
http://lists.geocomm.com/mailman/listinfo/gislist
_________________________________
This list is brought to you by
The GeoCommunity
http://www.geocomm.com/
Get Access to the latest GIS & Geospatial Industry RFPs and bids
http://www.geobids.com
_______________________________________________
gislist mailing list
gislist@lists.geocomm.com
http://lists.geocomm.com/mailman/listinfo/gislist
_________________________________
This list is brought to you by
The GeoCommunity
http://www.geocomm.com/
Get Access to the latest GIS & Geospatial Industry RFPs and bids
http://www.geobids.com
|
|
Sponsored by:
For information
regarding
advertising rates
Click Here!
|
