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| Subject: | Re: [gislist] what do we pay maintenance for ? (was :
ESRIsupport????) |
| Date: |
03/22/2005 11:20:01 AM |
| From: |
Harvey, Fran |
|
|
Dear All,
I ditto what Matt said verbatim! Thank you for taking time to put it
into words and sending your response.
Fran
-----Original Message-----
From: gislist-bounces@lists.geocomm.com
[mailto:gislist-bounces@lists.geocomm.com] On Behalf Of Matt Lamborn
Sent: Tuesday, March 22, 2005 11:01 AM
To: Margaret Gooding
Cc: gislist@lists.thinkburst.com
Subject: Re: [gislist] what do we pay maintenance for ? (was :
ESRIsupport????)
Margaret -
I couldn't agree more. A *public* list is a *public* forum and thus ripe
for a range of posts, from deep philosophical GIS questions to technical
inquiries like 'how do I get my map to plot at one inch equals 200
feet?'
I enjoy many of the discussions that come from this list - but often get
'bored' with seeing the same pervasive half-dozen or so posters on the
list. As a quiet observer I have noticed - and submit - that some of
the posts, responses, and threads on this list are driven more by ego
and by outsmarting the other than constructive GIS discussion. That
said, I welcome any and all GIS questions and comments, including
technical questions regarding *any* GIS platform. I have been using GIS
for many years now, but I will never tire of the technical questions
because there will always be room for me to grow and learn.
Yet another 2 cents,
Matt
Margaret Gooding wrote:
>I disagree. I think this is a proper forum for both discussions
(sometimes
>ad nauseam) and help with specific software issues or how-to lessons. I
am
>a long time ESRI user, and agree that their help files are not terribly
>helpful when it comes to some things. Part of the problem is, they
often
>have the programmers writing the help instead of professional writers
(I
>used to write help files for a living and tried to make mine very user
>friendly including tutorials and tips). I feel this is a forum where
>anything GIS related should or can be discussed.
>
>Margaret Gooding
>
>At 12:24 AM 3/21/2005, Gary Hubbs wrote:
>
>
>
>>--- Bill Thoen <bthoen@gisnet.com> wrote:
>>...
>>
>>
>>>using GISlist to get tech
>>>support with ArcView or ArcIMS or whatever is just plain poor
netiquette
>>>now that there are so many alternatives.
>>>
>>>- Bill Thoen
>>>
>>>
>>I couldn't agree more !!!! (and hope that people post more
appropriately)
>>
>>Now, to try and refocus the discussion to something Sonny mentioned
but no one
>>has really picked up on :
>>
>>WHY DO SO MANY OF US TURN TO FORUMS TO GET HELP ?
>>
>>Do GIS vendors adequately support their products ? (Ever read the SW
license
>>fineprint that always says the vendor guarantees nothing ?) Let's
hear some
>>feedback from users on whether they think the ever-increasing cost of
>>"software
>>maintenance" (often 15 - 20 % of purchase price per year) is worth it
!
>>{Perhaps some people will need to post anonymously ?)
>>
>>Are the products so difficult to use or documentation so poor that
solutions
>>cannot be found by searching the "on-line help" ?
>>
>>Why do vendors respond slowly to fixing bugs instead of saying "it may
be
>>fixed
>>in the next release (if enough people complain)."
>>
>>
>>Why (or is the procuct so buggy
>>Is the pressure of What is the ever-increasing cost of maintenance
>>
>>
>>_______________________________________________
>>gislist mailing list
>>gislist@lists.geocomm.com
>>http://lists.geocomm.com/mailman/listinfo/gislist
>>
>>_________________________________
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>>
>_______________________________________________
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>gislist@lists.geocomm.com
>http://lists.geocomm.com/mailman/listinfo/gislist
>
>_________________________________
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>
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