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| GeoCommunity Mailing List |
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| Mailing List Archives |
| Subject: | Re: [gislist] what do we pay maintenance for ? (was : ESRI
support????) |
| Date: |
03/24/2005 10:15:01 PM |
| From: |
Gary Hubbs |
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I guess I'll have to start asking my GeoMedia questions here then !
Howewever, if someone is going to post a topic related to only a single piece
of software it would be a good idea to preface the topic with {ArcView},
{MapInfo}, {GeoMedia}, or whatever, and then people not interested could just
skip that message.
--- Margaret Gooding <mgooding@adelphia.net> wrote:
> I disagree. I think this is a proper forum for both discussions (sometimes
> ad nauseam) and help with specific software issues or how-to lessons. I am
> a long time ESRI user, and agree that their help files are not terribly
> helpful when it comes to some things. Part of the problem is, they often
> have the programmers writing the help instead of professional writers (I
> used to write help files for a living and tried to make mine very user
> friendly including tutorials and tips). I feel this is a forum where
> anything GIS related should or can be discussed.
>
> Margaret Gooding
>
> At 12:24 AM 3/21/2005, Gary Hubbs wrote:
>
> >--- Bill Thoen <bthoen@gisnet.com> wrote:
> >...
> > > using GISlist to get tech
> > > support with ArcView or ArcIMS or whatever is just plain poor netiquette
> > > now that there are so many alternatives.
> > >
> > > - Bill Thoen
> >
> >I couldn't agree more !!!! (and hope that people post more appropriately)
> >
> >Now, to try and refocus the discussion to something Sonny mentioned but no
> one
> >has really picked up on :
> >
> >WHY DO SO MANY OF US TURN TO FORUMS TO GET HELP ?
> >
> >Do GIS vendors adequately support their products ? (Ever read the SW
> license
> >fineprint that always says the vendor guarantees nothing ?) Let's hear some
> >feedback from users on whether they think the ever-increasing cost of
> >"software
> >maintenance" (often 15 - 20 % of purchase price per year) is worth it !
> >{Perhaps some people will need to post anonymously ?)
> >
> >Are the products so difficult to use or documentation so poor that solutions
> >cannot be found by searching the "on-line help" ?
> >
> >Why do vendors respond slowly to fixing bugs instead of saying "it may be
> >fixed
> >in the next release (if enough people complain)."
> >
> >
> >Why (or is the procuct so buggy
> >Is the pressure of What is the ever-increasing cost of maintenance
> >
> >
> >_______________________________________________
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> >gislist@lists.geocomm.com
> >http://lists.geocomm.com/mailman/listinfo/gislist
> >
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