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| GeoCommunity Mailing List |
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| Subject: | Re: [gislist] what do we pay maintenance for ? (was : ESRI
support????) |
| Date: |
03/30/2005 10:25:02 AM |
| From: |
Tito Vandermeyden |
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Dear Mr. GIS Man 2002,
Why do you not tell other people who you are? I always find it
incredibly rude to get an anonymous email. Is it because you don't' want
to take the responsibility of the remarks you made?
I used to be a customer from outside the US. Born and Educated in the
Netherlands I was more than aware of what ESRI's policies entail. I
furthermore noticed when I studied and worked outside of Europe that
people are more than 'in tune' with what is offered by ESRI, Intergraph,
MapInfo or any other GIS software provider. It is kind insulting to hear
that:
" bcz for customers outside the states , they pay and they don't know
that they have other rights than the upgrade!"
What kind of ethnocentrism is that? Do you really think that people
outside the US don't know how to take care of their own business?
If for whatever reason you don't know where you do pay maintenance for,
just call the GIS provider up and ask for the license agreement. It will
tell you what you can expect. If you still don't know, just call up and
ask.
I do understand that you are dealing with human beings on the phone who
are prone to make mistakes. But let's face it: Who said life is perfect
anyway?
Regards, Tito Vandermeyden
------------------------------------------------
Tito Vandermeyden
GIS Engineer
Nextbus Information Systems
2433 Mariner Square Loop
Alameda, CA 94501
email: tito@nextbus.com
www.nextbus.com
------------------------------------------------
-----Original Message-----
From: gislist-bounces@lists.geocomm.com
[mailto:gislist-bounces@lists.geocomm.com] On Behalf Of bader nader
Sent: Wednesday, March 30, 2005 7:51 AM
To: gislist@lists.thinkburst.com
Subject: [gislist] what do we pay maintenance for ? (was : ESRI
support????)
Hi
Is it that confidential???? I thought there maybe some items that are
common....
If it is that confidential, then there is some thing wrong??? bcz for
customers outside the states , they pay and they don't know that they
have other rights than the upgrade!!!! yes that is true though we pay
as the customers in the states with all excellent services ... and this
will let the distributors ( since they are the only distributor all
through the country) monopoly this and will led to more manipulations.
Companies should be aware of there rights with ESRI distributors and
ESRI has that responsibilities to tell them there privileges...
I thought there will be a lot of participant in this topic than this.
Best Regards,
---------------------------------
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