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| Subject: | Re: [gislist] what do we pay maintenance for ? (was :
ESRI support????) |
| Date: |
04/01/2005 04:25:01 PM |
| From: |
Craig Mackay |
|
|
good on you BADER NADER
i have been on this list for more than a decade. I have a sense that it is =
gradually becoming a forum for political imperial views more in line with w=
ith =
self serving technical prowess and IP protectionism than a frank exchange o=
f =
spatial science. =
Craig Mackay
Quoting bader nader <gis_man2002@yahoo.com>:
> =
> First of all I'm bader nader, and not ashamed of mention it , I thought it
> was send with email to all of you, =
> =
> I did not mean any insulating ok, but if u understand it in this way your=
are
> FREE, and when I'm talking about any thing in my last email, it is from a
> personal experience, I follow up every event in the web, but if u ask ESRI
> (US) for any thing they redirected u to your local distributor, and in a =
lot
> of cases they don=92t have sufficient knowledge, I did not mean by any wa=
y to
> talk about the money value of the services it is your negations, but my p=
oint
> is that I have in some cases they told u it is not ur right to ask for th=
is
> for free and some other thing it is yours so we go into deep struggle with
> them. Also some companies in our region dose not know that they have such
> services, the idea of having one local distribution is not a good one
> especially for after sale services and it will decrease the level of
> services, since you are obligated to sign the maintenance contract with t=
his
> company: you don=92t have any other options.
> =
> We have reached an excellent level of GIS knowledge, though we are outside
> the states, and we are proud of that.
> =
> The worst thing is this monopoly.
> =
> And I did not say that ESRI has something to hide, but there distributors=
has
> a lot to hid in order to minimize there cost, and maximize there profits.
> =
> =
> =
> I hope that I clear it to all.
> =
> =
> =
> Best Regards,
> =
> =
> =
> =
> =
> =
> =
> =
> =
> =
> Tito Vandermeyden <tito@nextbus.com> wrote:Dear Mr. GIS Man 2002,
> =
> Why do you not tell other people who you are? I always find it
> incredibly rude to get an anonymous email. Is it because you don't' want
> to take the responsibility of the remarks you made?
> =
> I used to be a customer from outside the US. Born and Educated in the
> Netherlands I was more than aware of what ESRI's policies entail. I
> furthermore noticed when I studied and worked outside of Europe that
> people are more than 'in tune' with what is offered by ESRI, Intergraph,
> MapInfo or any other GIS software provider. It is kind insulting to hear
> that:
> =
> " bcz for customers outside the states , they pay and they don't know
> that they have other rights than the upgrade!"
> =
> What kind of ethnocentrism is that? Do you really think that people
> outside the US don't know how to take care of their own business?
> =
> If for whatever reason you don't know where you do pay maintenance for,
> just call the GIS provider up and ask for the license agreement. It will
> tell you what you can expect. If you still don't know, just call up and
> ask.
> I do understand that you are dealing with human beings on the phone who
> are prone to make mistakes. But let's face it: Who said life is perfect
> anyway?
> =
> Regards, Tito Vandermeyden
> =
> ------------------------------------------------
> Tito Vandermeyden
> GIS Engineer
> =
> Nextbus Information Systems
> 2433 Mariner Square Loop
> Alameda, CA 94501
> email: tito@nextbus.com
> www.nextbus.com
> ------------------------------------------------
> =
> =
> =
> =
> -----Original Message-----
> From: gislist-bounces@lists.geocomm.com
> [mailto:gislist-bounces@lists.geocomm.com] On Behalf Of bader nader
> Sent: Wednesday, March 30, 2005 7:51 AM
> To: gislist@lists.thinkburst.com
> Subject: [gislist] what do we pay maintenance for ? (was : ESRI
> support????)
> =
> =
> Hi
> =
> Is it that confidential???? I thought there maybe some items that are
> common....
> =
> If it is that confidential, then there is some thing wrong??? bcz for
> customers outside the states , they pay and they don't know that they
> have other rights than the upgrade!!!! yes that is true though we pay
> as the customers in the states with all excellent services ... and this
> will let the distributors ( since they are the only distributor all
> through the country) monopoly this and will led to more manipulations.
> =
> Companies should be aware of there rights with ESRI distributors and
> ESRI has that responsibilities to tell them there privileges...
> =
> I thought there will be a l
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