SpatialNews Press Release
MidAmerican Energy Company selects Intergraph's InService Solution for
Mobile Work Force Management
www.intergraph.com
InService to provide flexible dispatch environment for both service order
and trouble work
HUNTSVILLE, Ala., Dec. 5, 2001- Intergraph Utilities today
announced that MidAmerican Energy Company (MEC) has purchased Intergraph's
InService Mobile Data Dispatch solution to streamline service order and
trouble dispatch work. The common dispatch platform, coupled with more than
350 mobile seats, will help MEC fulfill its corporate mission to provide
superior customer service. MEC serves 1.3 million gas and electric
customers in a 10,600 square-mile area from Sioux Falls, South Dakota, to
the Quad-Cities area of Iowa and Illinois.
With InService's Mobile Data Dispatch component, MEC can manage all
dispatch activities from a single, flexible environment and more
efficiently incorporate its dispatch workflow into a comprehensive
Geospatial Resource Management (GRM) system, enabling seamless sharing of
data within the company's operations and engineering environments. The
InService dispatch technology will be integrated with Logica's Work
Management Information System (WMIS), Intergraph's G/Technology solution
for electric and gas facilities management, and an existing M3i outage
management system. Without operator intervention, InService's autodispatch
capability will perform same-day workload balancing of elements such as
crew location, shortest route, type of work, cost of service, customer
priority, and time. The fully redundant InService environment also provides
a decision-support framework with Web access for users and management.
"The InService environment will further leverage our AM/FM/GIS investment
and provide more precise information to MEC crews performing gas and
electric work," said Terry L. Smith, operations manager for MidAmerican's
Delivery Services Resource Management Project. "The commercial
off-the-shelf (COTS) nature of the InService architecture provides a lower
overall cost of ownership than other systems we considered. Reputation and
product vision were critical to our decision, and Intergraph has a proven
track record with MidAmerican over the past 12 years that gives us
confidence in our decision."
In June of 2001, MEC decided to upgrade to Intergraph's next-generation
G/Technology. With this addition, MEC's vision expands to include
Intergraph's InService work force management technology. "This move
solidifies MidAmerican's vision of a GeoSpatial Resource Management
environment in which seamlessly integrated operations and engineering
applications enable enhanced customer service," said Kevin Hitt, vice
president of Sales and Industry Consulting for Intergraph Utilities &
Communications.
Intergraph Utilities & Communications Background Information
Intergraph Utilities & Communications provides leading Windows NT-based
geospatial information technology for companies around the world.
Geospatial Resource Management (GRM) for electric, gas, pipeline, and water
and Geospatial Operations Support Systems (G/OSS) for communications
companies provide advanced integrated solutions to improve efficiency and
lower the costs of operating an organization's facility network.
Intergraph's legacy FRAMME, and FRAMME Web View and Field View solutions
are in production at hundreds of customer sites around the world. Dedicated
to streamlining the entire workflow, Intergraph also offers inside plant
management solutions and the InService suite of products, addressing outage
management, workforce management, crew dispatch, and mobile data needs.
Intergraph Corporation is a worldwide provider of end-to-end technical
solutions and systems integration. Intergraph's vertically focused business
units develop, market, and support software and services for local and
national governments, and for global industries, including process and
power, utilities, communications, mapping/GIS, photogrammetry, and public
safety. Headquartered in Huntsville, Ala., with offices worldwide,
Intergraph common stock trades on The NASDAQ Stock Market under the symbol:
INGR. Intergraph is located on the Web at www.intergraph.com.
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