For Educators

Remote Connection Reservation & Payment Policies

COSI asks that anyone making a reservation please check school calendars for holidays, professional development days, and testing dates. We also ask that the person making the reservation please coordinate with teachers, technical coordinators, bridges, and other interested parties prior to submitting the request.

Cancellations must be made at least two weeks (14 days) prior to the program date and are subject to a $25 processing fee. Cancellations made less than two weeks out will be charged the full cost of the program. A program or test connection can be rescheduled one time at no charge. Every additional reschedule, as well as any reschedules occurring less than two weeks prior to the program date, will result in an additional $25 processing fee.

COSI strongly recommends performing a test connection at least 2 days prior to your event. If the test connection is unsuccessful, the school may decide at that time to cancel the program and receive a refu, minus the $25 processing fee. If a school declines the test connection and experiences connection issues during the program, said school will still be responsible for paying the full program fee.

Payment is due three weeks prior to each program. A copy of your invoice must accompany all check, money order, or purchase order payments, which should be mailed to:
COSI, Attn: Accounts Receivable, 333 West Broad St, Columbus, OH 43215

Credit card payments can be made over the phone by contacting our Call Center at 888-819-2674 ext 0 between 9am and 4pm Monday through Saturday.

Questions regarding an invoice must be addressed with COSI within 30 business days of the program date. Invoice adjustments will not be possible after that point.

Unpaid invoices three or more months past due will result in exclusion from all future COSI programming, including existing reservations for upcoming shows.

 

Reservation & Payment Policy for Groups & Individuals Coming to COSI

Groups: Please call COSI and make any cancellations and number changes at least one month prior to the program date. Upon arrival, you will be charged for only the participants that attend the program, but we do request advance notice of your final numbers. Payment is due when you check-in at the Box Office, and must be consolidated in the form of a check, money order, credit card, or one lump sum cash payment. Purchase Orders will be accepted if a copy of the PO is presented at check-in, or faxed in advance to 614-629-3226.

A copy of your invoice must accompany all advance check, money order, or purchase order payments, which can be mailed to:
COSI, Attn: Accounts Receivable, 333 West Broad St, Columbus, OH 43215

Advance credit card payments can be made over the phone by contacting our Call Center at 888-819-2674 ext 0 between 9am and 4pm Monday through Saturday.

Individuals: Credit card payment is due at the time of reservation. If you are unable to attend your program, you must contact COSI as soon as possible at 614-228-COSI to be eligible to reschedule. If we do not hear from you by your reserved date, the ability to transfer the credit to another session is forfeited. Refunds are not available.

 

Recording Policy

The videoconferences COSI creates and provides to connecting schools are the intellectual property of COSI. Therefore, they cannot be recorded in any way or distributed, nor can any content from kits or information packets be duplicated or distributed without the written consent of COSI. The only exceptions to this rule is the copying of student pages from teacher's guides for the use of the single class that purchased the kit of materials or information packet. Any known violation of this policy will be considered theft of intellectual property and will be dealt with accordingly.

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