COSI's Guest Relations Team is ready to assist with any needs during your visit to COSI. The Guest Services desk is located in the Atrium on Level 1 (main entrance) of the building.
Field Trip Arrival
The Guest Operations Team will greet the bus upon arrival on Washington Blvd. They will help to unload the bus, store lunches and coats, and facilitate the admission process.
Strollers, Wagons, and Wheelchairs
The Guest Services desk in the Atrium offers both strollers and wheelchairs for our visitors’ convenience. Prior arrangements are not necessary, but items are available on a first come, first served basis. A driver's license is required to secure either a stroller or a wheelchair for the day.
Exhibit & Theater Access
Every exhibit and the 7-story Extreme Screen theater are handicapped accessible through the 3 elevators located throughout the building.
Basic first aid supplies (band-aids, ice packs, etc.) are available at the Guest Services desk. In addition, a first aid room is located behind the Guest Services desk in the Atrium.
Large lockers are available for $1.00 per use (Quarters only) and are located in various places for your convenience. Check with guest services upon arrival if you need help locating lockers.
Lost and Found
COSI provides lost and found services at the Guest Services desk in the Atrium. Items that are turned in to lost and found can be claimed during business hours. Items can be mailed to the owner for a small fee.
The main elevator is located on the east side of the building and is constructed of glass for your exploration and viewing pleasure. In addition, there are two additional elevators located in the north and south wings of the building.
COSI offers family restrooms on all exhibit levels. Changing tables are available in both men’s and women’s restrooms.
COSI provides an interactive and participatory environment just for infants, toddlers, preschoolers, and kindergartners. The little kidspace® area offers many amenities for families to use while exploring this exhibition area. The amenities include extra clothes while drying clothes in the dryer, a bottle warmer, and a nursing room.
COSI’s designated smoking area is on the east side of the building.
A phone for guest use is available at the Atrium Guest Services desk. See a COSI Team Member for assistance if you need to make a call.
COSI strives to accommodate the needs of all our guests. Should a specific need require an assisting companion, we will gladly admit the assisting companion to our facility free of charge. We have implemented some programs to help our guests with special needs. Some of these programs include:
The Extreme Screen theater utilizes assisted listening devices for those individuals with minimal loss of hearing (check with the Guest Services desk for availability). Arrangements can be made for sign language interpreters if advance notice is given, and scripts are available for select live shows.
Select Extreme Screen showings have been audio described; check with theater hosting staff for availability. With prior notice, mobility ambassadors can be arranged to accompany individuals or groups throughout the exploration at COSI. The ambassadors will help read various signs and navigate the building.
Should any special accommodations arise that require advance notice, please notify the Call Center when you make a field trip reservation.
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