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Remote Connection Reservation & Payment Policies
COSI asks that anyone making a reservation please check school calendars for holidays, professional development days, and testing dates. We also ask that the person making the reservation please coordinate with teachers, technical coordinators, bridges, and other interested parties prior to submitting the request.
COSI will retain a $25 processing fee for ALL reservations and test connections: the processing fee and test connection are included in the price of the program. If you need to cancel a reservation, you must cancel or reschedule your program two weeks prior to the show. COSI will reschedule your program or test connection one time before an additional $25 rescheduling fee is added to the price.
The $25 rescheduling fee applies to both program and test connections and will be added every time a schedule change is made beyond the first reschedule. COSI understands the occasional need to reschedule programs due to changing schedules, inclement weather, or technical difficulties. However, COSI begins to commit time and resources to a program the moment a reservation is received.
COSI strongly recommends performing a test connection at least 2 days prior to the event. The school has the right to cancel any program the day of the test if a successful connection cannot be made and COSI will refund all but the $25 processing fee. If a school declines the test connection, cancels or reschedules the program or test connection within the two week period, COSI reserves the right to charge the full dollar amount for the program.
Reservations must be paid in full or guaranteed with a purchase order at least three weeks in advance of the program. Checks, money orders, or credit cards are also acceptable forms of payment. Reservations are subject to cancellation if not paid two weeks in advance. COSI will retain a $25 processing fee for all canceled reservations.
If a show is canceled, interrupted, or cut short for technical reasons, any questions regarding the bill should be addressed to COSI within 30 business days after the date of the show. After 30 business days, COSI will not adjust invoices.
If a school, district, consortium, or educational service center has an invoice that has still not been paid three months after the date of the show and no prior arrangements for late payment have been made, COSI will deny the school any future programs up to and including existing reservations for upcoming shows. We are sorry to have to institute this policy, but we have a considerable number of schools taking six months or more to pay for videoconferences. COSI cannot continue to extend indefinite credit to schools for videoconferencing programs.
Reservation & Payment Policy for Groups Coming to COSI
We ask that you carefully consider the number of students that might be attending the Electronic Education program at COSI and then make your reservation accordingly. We will allow a maximum of a 10% deviation between the number of students the reservation was made for and the number of students actually attending.
For any groups arriving at COSI with more than 10% fewer students or any reservations canceled within a month of the program, you will be charged for 90% of your original reservation. Weather related cancellations can be rescheduled with no penalty. All major changes to the number of students in the groups need to be made at least a month prior to the program to avoid extra fees. Please note that payment is due four weeks prior to your program date.
Recording Policy
The videoconferences COSI creates and provides to connecting schools are the intellectual property of COSI. Therefore, they cannot be recorded in any way or distributed, nor can any content from kits or information packets be duplicated or distributed without the written consent of COSI. The only exceptions to this rule is the copying of student pages from teacher's guides for the use of the single class that purchased the kit of materials or information packet. Any known violation of this policy will be considered theft of intellectual property and will be dealt with accordingly.
Have Program or Technical Questions?
Electronic Education Team
614.228.2674
Email Electronic Education
Submit Videoconferencing Program Reservation