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Service Technicians Use ArcFM Viewer in the Field for Optimized Performance Alliant Energy Deploys Advanced Mobile GISAlliant Energy implemented ESRI’s GIS at its Wisconsin utility, Wisconsin Power and Light (WPL). The company had previously used several manual tracking systems and stand-alone mainframe computers to manage gas and electric facility and customer information. The implemented GIS integrated data from several legacy systems into one seamless enterprise database for electric, gas, and water facility information. The enterprise GIS supports engineering, operations, system planning, property accounting, and maintenance planning functions throughout the utility subsidiary. ArcFM Viewer is being used by nearly 300 users in these business areas. The next phase of its GIS implementation involves a mobile GIS application based on ArcFM Viewer. This is a desktop GIS application designed to meet the needs of utility businesses and replace cumbersome map books used by service technicians for various day-to- day operations. “In one year we plotted more than 750,000 maps,” says Ted Wadzinski, GIS Services supervisor, Alliant Energy. “Keeping paper maps current using manual methods was very costly. With ArcFM Viewer used in the field, we have access to the most accurate, up-to- date information available in an automated fashion utilizing the very latest analytic and display tools.” ArcFM Viewer, used on laptop computers by field crews, helps Alliant Energy ensure a high level of customer satisfaction by facilitating a quick response from electrical and gas technicians to service outages. “It is, by far, one of the most useful tools to help me with the daily job routines and emergency response and restoration for our customers,” says John Zelinski, chief line technician, Alliant Energy. “Now we have a system in place that enables us to open a map, and at our fingertips we can access roads and addresses, electric and gas maps, and facility attributes.” With ArcFM Viewer, a user simply enters either a location number, address, customer name, premise number, or switch number, and the user can quickly and effectively navigate to the premise. The user then has the gas and electric maps of the area and the equipment attributes of the affected customer in digital format. The user can access information on affected assets such as poles, conductors, and transformers. The end result is better customer service through high- tech information management. “The ArcFM system is user-friendly and easy to learn,” said Zelinski. “The benefits of this technology reflect the vast improvements made in technology and equipment since I started working with computer maps. The best part about the improvements is that we continue to discover more ways to apply the systems, and it is making my job not only easier but also safer.” For more than thirty years, ESRI has been the leading developer of geographic information system (GIS) software with more than 220,000 clients worldwide. ESRI also provides consulting, implementation, and technical support services. In addition to its headquarters in California, ESRI has regional offices throughout the United States, international distributors in more than ninety countries, and more than 900 resellers and developers. ESRI’s goal is to provide users with comprehensive tools to help them quickly and efficiently manage and use geographic information to make a real difference in the world around them. ESRI can be found on the Web at www.esri.com. ESRI and the ESRI globe logo are trademarks of Environmental Systems Research Institute, Inc., registered in the United States and certain other countries; registration is pending in the European Community. ArcFM and GIS by ESRI are trademarks and www.esri.com and @esri.com are service marks of Environmental Systems Research Institute, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners. www.esri.com
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