iM:Work is a comprehensive web-based application suite, designed from the ground up to optimize real-time Internet data exchange. It was built using the award-winning SilverStream Application Server that supports an open architecture and industry standards from HTML to Enterprise Java Beans.

The iM:Work application suite consists of: iM:Workcenter, iM:Portal, iM:Field, iM:Collect, and iM:Optimizer. iM:Workcenter is the hub of the application suite from which work dispatching, crew administration, work order generation, and reporting functions originate. Sharing information among customer service, maintenance, and the many different existing systems lets iM:Workcenter optimize and electronically connect field crews. It matches the best skills, equipment, spare parts, and proximity to the work location and enables optimized, centralized response to all tasks such as customer-generated work orders, planned maintenance, or emergency work orders.

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